SERVICE (OR NOT) RECEIVED FROM YOUR PATHETIC ROBERTSON BRANCH

I, unfortunately, had the misfortune of dealing with your Robertson branch on 21 October 2020. This has to be one of the worse customer experiences of my life. Your staff are exceptionally rude, including the lady who is your sales representative (beyond rude) and your delivery staff. I visited your shop on the morning of 21 October 2020 purchase a bed and was told by a dispassionate and apathetic sales representative that I would be contacted before delivery of the bed I purchased (CASH). Please bear in mind that this was early morning and I live about 1 block from your branch. We were told it would be delivered when they were ready to deliver (???????). I accepted this and went home. Once home we waited and waited and waited. Each phone call to your branch, just to clarify time, was met with such rudeness and general lack of interest. I eventually took a walk to them to see what the problem was at about 3:30pm. Your delivery staff were sitting outside smoking and I was told that it was their lunch time and that they would not be delivering until it was over. I spoke to the sales representative once again, and once again was treated exceptionally rudely (she may be better suited to an admin position in your back office), at 4:30pm your delivery truck eventually turned up at my house and had the audacity to hoot for me to come and take delivery???? Is this how you run your business??? I cannot believe that after all the financial setbacks we have experienced as a country, you are willing to lose customers with this lack of service and lack of general good manners. Please do something about this branch, as it is you have lost me as a customer going forward, and I will endeavour to let all my family and friends know to avoid this branch like the plague.