GS
Gurshen S
1 reviews | Active since Nov 2012
08 Feb 2021, 10:24
Robertson Full House is the Worse.
Hi,
The full house in Robertson is beyond *********** and their staff is just rude, they are n bunch of ***** and use time wasting technics not to give us a new fridge.
Can some1 please have a look at Robertson and at our case. We cant deal with them anymore because all they do is lie. We have warranty.
Helpful (0)
Replies (5)0
Replies (5)
Full House's replyOfficial
08 Feb 2021, 10:45Hi Gurshen - we're terribly concerned to hear about your experience & would like to make this right as a matter of urgency. Please could you go onto our Full House Website & contact me via the feedback button, giving me your full name & contact details. Warm regards Bridget Southgate - Head of CX
Full House's reply08 Feb 2021, 10:45
Official
Hi Gurshen - we're terribly concerned to hear about your experience & would like to make this right as a matter of urgency. Please could you go onto our Full House Website & contact me via the feedback button, giving me your full name & contact details. Warm regards Bridget Southgate - Head of CX
GS
Hi Bridget,
Just called the branch again. They refuse to give their names. The manager is a Mr Mouries. The woman who work with the repairs which we spoke to earlier today, are conveniently not in today and they don't want to give me her name. This is very unprofessional because we spoke to her earlier, that is why I said they always lie. Please have a look into the branch at Robertson.
Gurshen S's updateReviewer Update
08 Feb 2021, 14:40Hi Bridget,
Just called the branch again. They refuse to give their names. The manager is a Mr Mouries. The woman who work with the repairs which we spoke to earlier today, are conveniently not in today and they don't want to give me her name. This is very unprofessional because we spoke to her earlier, that is why I said they always lie. Please have a look into the branch at Robertson.
GS
Gurshen S's update08 Feb 2021, 14:40
Reviewer Update
Hi Bridget,
Just called the branch again. They refuse to give their names. The manager is a Mr Mouries. The woman who work with the repairs which we spoke to earlier today, are conveniently not in today and they don't want to give me her name. This is very unprofessional because we spoke to her earlier, that is why I said they always lie. Please have a look into the branch at Robertson.
Full House's replyOfficial
08 Feb 2021, 20:18Hi Gurshen
I asked our Robertson Manager Donovan Mauries & our HO Service Manager Theo Galetta to address this. Theo contacted your fiancee & your fridge will be replaced.
I can assure you that the unprofessional service you received has been taken seriously and is being addressed.
Warm regards
I asked our Robertson Manager Donovan Mauries & our HO Service Manager Theo Galetta to address this. Theo contacted your fiancee & your fridge will be replaced.
I can assure you that the unprofessional service you received has been taken seriously and is being addressed.
Warm regards
Full House's reply08 Feb 2021, 20:18
Official
Hi Gurshen
I asked our Robertson Manager Donovan Mauries & our HO Service Manager Theo Galetta to address this. Theo contacted your fiancee & your fridge will be replaced.
I can assure you that the unprofessional service you received has been taken seriously and is being addressed.
Warm regards
I asked our Robertson Manager Donovan Mauries & our HO Service Manager Theo Galetta to address this. Theo contacted your fiancee & your fridge will be replaced.
I can assure you that the unprofessional service you received has been taken seriously and is being addressed.
Warm regards
GS
Hi,
Thank you, it is not nice using a platform like this to get a hearing, but as a last resort, I did not had a choice. We have done quite a bit of business with you over the last couple of years and will continue to do so as your prices and deals are the best in the area we live in. I hope that we can put this bed and move on.
Kindest Regards
Gurshen
Gurshen S's updateReviewer Update
09 Feb 2021, 07:27Hi,
Thank you, it is not nice using a platform like this to get a hearing, but as a last resort, I did not had a choice. We have done quite a bit of business with you over the last couple of years and will continue to do so as your prices and deals are the best in the area we live in. I hope that we can put this bed and move on.
Kindest Regards
Gurshen
GS
Gurshen S's update09 Feb 2021, 07:27
Reviewer Update
Hi,
Thank you, it is not nice using a platform like this to get a hearing, but as a last resort, I did not had a choice. We have done quite a bit of business with you over the last couple of years and will continue to do so as your prices and deals are the best in the area we live in. I hope that we can put this bed and move on.
Kindest Regards
Gurshen
Full House's replyOfficial
09 Feb 2021, 08:41Hi Gurshen
We look forward to having you as a Full House customer for a long time in the future & hope to give you great customer experiences! Once again, our apologies for the frustration & inconvenience caused.
Warm regards
Bridget
We look forward to having you as a Full House customer for a long time in the future & hope to give you great customer experiences! Once again, our apologies for the frustration & inconvenience caused.
Warm regards
Bridget
Full House's reply09 Feb 2021, 08:41
Official
Hi Gurshen
We look forward to having you as a Full House customer for a long time in the future & hope to give you great customer experiences! Once again, our apologies for the frustration & inconvenience caused.
Warm regards
Bridget
We look forward to having you as a Full House customer for a long time in the future & hope to give you great customer experiences! Once again, our apologies for the frustration & inconvenience caused.
Warm regards
Bridget