Full House Furniture Vredenburg
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Full House Furniture Vredenburg
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Oct '25 - Sep '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Pauline M
1 reviews | Active since Jul 2021
2 Dec 2025, 20:42
Pathetic service at Full House Vredenburg!!!
Worst experience ever. I laybuyed a queen bed and a fridge which I paid off within a month. On Wednesday, 26 Nov ‘25 I paid off the laybuy. After paying they realised that they never checked whether they had the bed in stock. They told me they would call the Cape Town branch to enquire whether they have it then they will deliver on Saturday. I called on Friday and they confirmed the bed arrived. I asked that they deliver the bed to my place on Monday as I’m moving into a new place. On Monday I called and enquired about the delivery they said it will be delivered after 15:00. Around 4pm we went to the store to enquire and the manager told us the guys are busy loading at the storeroom they will deliver. After 5pm we called again as we started getting nervous. Luckily someone at the store answered and told me I called just in time as they were about to close. She gave me the drivers number and asked that I call him. I called to find out about the items, the driver told me he’s only delivering the fridge as there is no bed. I asked where I’m supposed to sleep and he said he doesn’t know as there is no bed. We called the store no one answered as they were closed, I called the consultant that assisted with the sale her phone was off and the drivers were not answering my calls. Just before 7pm they arrived with a bed and fridge, I asked them where they got the bed from, they told us about a misunderstanding. There was a base and the storeroom but no mattress and that they had to collect the mattress from another client who had not used it. They placed the bed and fridge and at that time I was already irritated. After they left we went to go put linen on the bed and my husband noticed a red stain on the bed. It was too late and I told him we should move that section to the bottom and just sleep as we were tired. I called the store this morning and a lady called Nicole was rude and defensive and did not want to listen to anything. She told me to take a picture and send it on WhatsApp and that she would enquire from Cape Town. It is the end of the day and not a word. Such pathetic service one could swear that they were doing me a favour while I paid cash for the furniture. I will never buy anything from them again. They clearly lack client service.
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Pauline M
1 reviews | Active since Jul 2021
2 Dec 2025, 20:42
Pathetic service at Full House Vredenburg!!!
Worst experience ever. I laybuyed a queen bed and a fridge which I paid off within a month. On Wednesday, 26 Nov ‘25 I paid off the laybuy. After paying they realised that they never checked whether they had the bed in stock. They told me they would call the Cape Town branch to enquire whether they have it then they will deliver on Saturday. I called on Friday and they confirmed the bed arrived. I asked that they deliver the bed to my place on Monday as I’m moving into a new place. On Monday I called and enquired about the delivery they said it will be delivered after 15:00. Around 4pm we went to the store to enquire and the manager told us the guys are busy loading at the storeroom they will deliver. After 5pm we called again as we started getting nervous. Luckily someone at the store answered and told me I called just in time as they were about to close. She gave me the drivers number and asked that I call him. I called to find out about the items, the driver told me he’s only delivering the fridge as there is no bed. I asked where I’m supposed to sleep and he said he doesn’t know as there is no bed. We called the store no one answered as they were closed, I called the consultant that assisted with the sale her phone was off and the drivers were not answering my calls. Just before 7pm they arrived with a bed and fridge, I asked them where they got the bed from, they told us about a misunderstanding. There was a base and the storeroom but no mattress and that they had to collect the mattress from another client who had not used it. They placed the bed and fridge and at that time I was already irritated. After they left we went to go put linen on the bed and my husband noticed a red stain on the bed. It was too late and I told him we should move that section to the bottom and just sleep as we were tired. I called the store this morning and a lady called Nicole was rude and defensive and did not want to listen to anything. She told me to take a picture and send it on WhatsApp and that she would enquire from Cape Town. It is the end of the day and not a word. Such pathetic service one could swear that they were doing me a favour while I paid cash for the furniture. I will never buy anything from them again. They clearly lack client service.
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