Bad, non-existent service. No follow-up.

I bought a FuJitsu Ultrabook for +-R9500 from Makro Port Elizabeth at the beginning of the year, psying for an extended, 2-year warranty. Soon afterwards, the touch-pad started malfunctioning, and we had to use an exterior mouse to operate the machine. We called Fujitsu SA in Johannesburg to inquire who the local (port Elizabeth) FuJitsu agent is, and were told that it was a company named Pronto. We looked up Pronto's number in the phone directory and were told that it is NOT the FuJitsu agent, and that, in fact, Pronto has nothing to do with computers. We contacted Fujitsu in Johannesburg again and were told the same thing, despite informing them that it is not the case. When we finally spoke to the manager, he promised to address the issue and referred us to a woman who spoke to us and promised to send us the name of the \right"agent by e-mail. This was at least 3 months ago"