Selling products you cannot repair nor provide spares for

So here I am, I lost my lens cap and my lens’s grip is loose. The solution is simple right? Take it to Fujifilm South African. Apparently not. After asking for these parts upon giving in my camera for a service. NOTHING. After collecting said camera and asking after it again and being reassured the parts will be found. NOTHING. After an email asking yet again for these parts and upon receiving a response asking that they order afore mentioned parts. NOTHING. Here I sit four months later. After an emailing explaining my four month struggle and insisting upon a response or threating to go to social media I receive a call. They CANNOT repair NOR order the parts I need. Fujifilm South Africa cannot offer a repair or spare on a FUJI lens?! After sale service? Deplorable.