CR
Cherise R

1 reviews | Active since Dec 2017

25 Jul 2019, 15:18

Stay away!!!!

I bought 2 Garmin watches. When the package arrived at the post office, it was a **** piece of material. After complaining about what I received, this was their response: Dear customer, Sorry for the trouble. We had confirmed with colleagues and the logistics company. The logistics company mixed your parcel with others. And they do not know the location of your correct parcel. To solve this problem ASAP. Could you consider to keep the wrong item or resell it? And we will refund you 30% of the order value directly. Is that OK? It is the fastest way to solve it now. Looking for your reply!

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Fuhui Technology Co., Ltd

I then told them that I won’t even get R10 for the piece of **** they send me, and what am I suppose to buy with the 30% they refund me with? I said that it’s unacceptable! Their reply was:

Dear customer,Thanks for reply.We should have resent for you, but there is no stock unfortunately.If you return back for refund, the shipping fee is expensive (customers'cost) and it will take a long time to arrive. And if the returned parcel is lost or held by customs, we cannot refund.Considering the situation, keeping it is the better and faster way to end it.We asked our manager again and got you 33% refund of the order value if you could keep the item.Looking forward to your reply.Sincerely!

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Fuhui Technology Co., Ltd

Really. So I just paid R2000 for something that’s not in stock but still they advertise every single day on facebook. Don’t believe them and don’t be as stupid and naive as I where.

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