Terrible service from Izak van niekerk

Put in a claim for spoiled goods after not having electricity for 5 days due to terrible wind. Consultant Izak van niekerk has been so laid back I've got to email numerous times a day to get an update and when I email then he suddenly needs something from me. I am ****ed off now this is ridiculous. This guy will drive me to cancel my insurance with fsp because he can't do his job. This is the first consultant I have a problem with.