FV
Farah V

1 reviews | Active since Dec 2017

03 Apr 2023, 18:40

Stay away from this insurance company.

If i could give minus stars i would. Worse company to deal with. Please do not ever make the mistake of trusting them with insurance, they will drag you around and they will never pay. I submitted a claim thursday. Plumbers went out, the same day. We were waiting for a quote, monday it was done. 4days!!!! They asked for an affidavit, done. At 5.30pm they say my policy wording says this and that and the claim cant be authorized. Guys they do not have claim consultants working on weekends and clearly they dont even know what is needed or not. Stay away!!!

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Replies (1)
FSP Solutions
FSP Solutions's reply04 Apr 2023, 08:38
Official
 
We are sorry to hear about your experience and would like to provide you with feedback on your claim. 
 
Please send an email to *** and provide your ID Number and name, so that we can trace the claim on our systems, investigate the matter and get back to you. 
 
The FSP Solutions Team