INSURANCE DONT WANT TO FIX MY CAR.

I AM PAYING INSURANE WITH FSP INSURANCE SOLUTION.ON THE 30/05/2015 I WAS INVOLVED INACCIDENT.AFTER THE POLICE GIVE M E CLAIM NUMBER I CALL MY INSURANCE TO GIVE THEM CASE NUMBER.THE LADY WHO IS DEALLING WITH MY CASE IN LINN (CLAIM NO: 31385) REG HHL 339 NW.I RECEIVE MESSAGE THAT SAID EVERYTHING IN FINALISED THE ARE GOING TO FIX THE CAR.ALWAYS I AM THE ONE WHO IS CALLING THE LADY ON MONDAY I CALL AGAIN SHE SAID THE IS AMOUNT OF MONEY I SUPPOSE TO PAY THE SHE SAID SHE WILL GET BACK TO ME TO MY SURPRISE SHE SAID I NEVER GIVE THE DETAILS OF THE GUY I WAS INVOLVED WITH IN ACCIDENET.I GIVE HIMEVERY DETAILS SHE SAID TO ME THAT GUY IS NOT ANSWERING THE CALL .SO I WANT YOU TO ASSIST ME BECAUSE EVERY MONTH I AM PAYING NOW THE DONT WANT TO FIX MY CAR.