FSP solutions does not want to pay my claim

my car is insured with fsp solutions.my sunroof broke last week Wednesday and i registered a claim.they dont wanna pay.they claim i didnt tell them my car has a sunroof.i gave them the make of the car and said is'sport pack' of which it comes with the sunroof.they asked me if i ddnt do anythng extra to the car like sound upgrade and engine then i said no,the car is as it came \sport pack"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;361577;357;16;2;0;1;0;0;2;NULL;NULL;NULL;NULL;15/12/15 17:44;EXTREMELY TARDY partiial but incomplete SERVICE ;4,21E+12;All;***;IT IS NOW ANOTHER WEEK SINCE MY 18 YEAR OLD NUMBER WAS RECONNECTED AFTER BATTLING <br> TO GET VODAMAIL RESTORED.<br> CONSULTANT AFTER CONSULTANT , HOURS ON THE TELEPHONE AND A GROWING FRUSTRATION WITH VODACOMS POLITE BUT TARDY SERVICE.<br> I RECEIVE AN SMS TO SAY THAT MY EMAIL IS NOW RECONNECTED, NOT DONE AT THE TIME OF NUMBER RECONNECTION...WHY NOT????<br> I HAVE IMPORTANT INFO THAT I NEED TO ACCESS ON VODAMAIL.<br> PHONE WORKS. SMS WORKS BUT NO MAIL... MESSAGE IS \WE ARE HAVING TECHNICAL PROBLEMS PLEASE BE PATIENT\"" . <br> I HAVE ASKED FOR MY PROBLEM TO BE ESCALATED TO THE TECHNICAL DEPARTMENT.<br> POLITELY I AM TOLD THE RESPONSE WILL BE WITHIN TWO WORKING DAYS.. <br> I HAVE EXPLAINED THAT I NEED TO ACCESS IMPORTANT MEDICAL REPORTS..<br> POLITELY GIVEN A REFERENCE NUMBER AND TOLD TO STAND IN THE QUEUE.<br> SOMETHING IS AMISS WITH SERVICE AND OR PERSONNEL......POLITE BUT NOT SOLVING THE ORIGINAL PROBLEM.<br> <br> WELL MY PATIENCE HAS RUN OUT"