Delay in processing of motor claim

A month ago, on 17 August 2015, i registered a claim with FSB Solutions for a motor vehicle accident. It took a week for my car to get towed, without being provided with an update on what was happening. I was then told an assessor would come and inspect the car which took a further two days. Eventually after much hassle, the car was towed. No further update was given to me on the progress of the claim. When i called today, i was told my claim was being investigated with no further explanation as to what this means.<br> I can safely say that FSP Solutions has the poorest of services with no regard for the customer. <br> TCF is clearly not a priority as they do not consider what the customer is experiencing. They also do not make it easy to complain as there is no available media that invites customers to rate them or complain about poor service delivery. I am very disappointed in their service as i have been a client of their for over 5 years and this is my first accident claim! I would not recommend them at all!