Completly disregard customers

Was in an accident late November 2015, I still don't have my car!! <br> <br> Here's the story... <br> <br> I informed them of my claim, they acknowledge it and got the car assessed by Net assess, I only got one quote which referred to Nu Wagon panel beaters (just as bad as FSP) . They than organised a courtesy car for me and I drove the car from end November up until December 18th due to the fact that the option is apparently valid for 30 days only... here is my issue: <br> <br> 1. Their selected panel beaters closed for business on the 11th of December up until the 11th of January. (like who does that?).<br> 2. I was only given Nu Wagon as a service provider and didn't have the choice to select another penal beater. Also not informed when they are closing and when I would possibly have my car.<br> 3. The courtesy car option was not extended even though they selected those useless panel beaters who are still not done with my car. Renting a car out of pocket<br> <br> Useless insurance that completely disregards customers and refuse to take ownership for their relationship with their equally useless selected panel beaters. Still don't have my car and in complete limbo with these two *********** service providers.