Bad Service

I got an accident 21september 2022. They took the car to Dent doctor in nelspruit. The repairer did everything and the results was to write off the car. But Net Assessors refused and said the car is repairable. Renault SA confirmed that the damages are more and the parts price were increased so there's no way they can save the car it's a write off. They gave me 30 days courtesy car in October and from there I have to pay from pocket. The insurance and it's assessors keep on sending from pillar to post. If I don't call them they don't communicate with me for the progress. It's about 5 months now. They are quiet they don't give me straight answers. I'm paying their premium every month. My car is a brand new car, I only drove 20 days. I'm disappointed in this insurance they don't care about their clients. Their service is bad. What kind of management and assessors who doesn't come up with a decision? I'm a paying client they can't treat me like this