Appauling Service

I submitted a claim for home contents on 30/11/15. All required details were forwarded to them as per their claim procedures. Even their investigator came to my home and handed his report on 17/12/15. The person handling the claim is Lerato Komako. Lerato is never available on the phone, doesn't timeosly respond to emails and only called me once, 31/12/15, since the claim was instituted.<br> <br> It is a frustratingly diffficult task to get update from FSP Solutions. On the one update I got I was informed the Manager is taking time to make final decision. Why can't I speak directly to the manager or is he/she on holiday? It has been over a month now and I have no idea of status of my claim. Wish they knew how frustrating their service is to customers who pay their premiums religiously. I will never suggest FSP to anyone.