Accident claim 4 weeks no approval/proper feedback

I had an accident on the 2nd of November 2015. Therefore I processsed a claim on the same day till this date my claim has not been approved<br> <br> The person assigned to my claim does not send any updates. The last time I spoke to him was when he was processing a claim. I constantly have to request for feedback, every time my husband and I calls the insurance we get told the same thing that he is on a call and will call us back but we never get any call back. As a new client to this company i definitely don't have the comfort that i am being taken care of. I'm very disappointed by the communication and service that I've received from this company. I'm definitely not getting value for money.