Disappointing , displeasure and Un professional

I would like to bring your attention to an un professional and pathetic behavior and feedback process from the staff members of FSE. I have been calling at *** call center numbers for almost every day for the past 3 weeks to resolve the matter with FSE but getting no joy. Most of the time staff promise to response but doesn't adhere to it. Eventually. On Friday 4th Dec'2015, I called at *** in the morning. And spoke to the receptionist. She has given me a contact number *** for Collection Manager /Customer Service Manager Theresa. The number was just ringing. I revert back to the receptionist and she has promised that she will call me personally and give me a feedback or she will get Theresa to call me back before 12. Again empty promised made. I have called again at 1:55 pm and spoke to the same receptionist whom has refused to give me her name as I have told her that I am going to report this matter on media and hello peter. I have asked her to transfer me through to any senior person and she said there no one available. She then raised her voice and refuse to assist me<br> They have left me with no option but to lodge a complaint on Hello Peter<br>