Mr. Vusani Mulovhedzi - Disrespectful and ****! Service!

I am writing this email to lodge a formal and urgent complaint regarding the absolutely disgraceful, disrespectful, and unprofessional treatment I was subjected to by one of your staff members, Mr. Vusani Mulovhedzi, during a phone call today.

On Monday, 10 March 2025, at 1:24 PM, Mr. Mulovhedzi called me from ***, not to assist me with my ongoing complaint regarding a *****ulent investment scheme, but to intimidate, berate, and humiliate me for not responding to an email he had sent me over a year ago (2023).

The circumstances of my non-response at the time were due to an immense personal loss (Death) and ongoing severe mental health challenges that I continue to struggle with. Instead of showing an ounce of empathy, professionalism, or basic human decency, Mr. Mulovhedzi launched into a verbal assault, interrogating me in an aggressive and accusatory manner, demanding to know where I got his email address. He spoke over me, refused to listen, and treated me as if I was a ******** rather than a victim seeking help from the very institution that claims to protect vulnerable consumers. I gave him 10 minutes of my 15-minute tea break, hoping for support, and instead was talked down to, humiliated, and made to feel like a stupid piece of nothing. His tone and approach were hostile, condescending, and deeply offensive. I have NEVER been treated with such blatant disrespect by anyone in an official capacity, and I am traumatized by this experience.

It is appalling and unacceptable that someone in Mr. Mulovhedzi’s position behaves in this way towards members of the public—especially victims of crime seeking assistance. The FSCA’s values state that you treat people fairly, yet Mr. Mulovhedzi’s conduct was the complete opposite.