Standard bank insurance and Financial Sector Conduct Authority

I am very disappointed with this departments that suppose to protect consumers instead they sabotage you and defend this insurances that top us off. I lodged my complain at FSCA on the 11 November 2019. I was told that Ms Qheliwe Baduza will investigate my case .i spoke to her over 45 mins then she requested that I must sent all documents related to this case.thst was done same day.and the following week I call to follow up on this matter she told me to wait till 6Th December 2019 as she is still investigating.but I was worried because standard bank insurance did not called me to send a new assessor to assess the damages in my house .un other words FSCA is allowing Standard bank insurance to use assessment that was done at night by the standard bank insurance using his cellphone torch to assess the damages,based on that the insurance refused to pay for the damages. 11 November 2019 I received the final outcome on my complain and based on things that was not said but because they were not investigated, the outcome was i refused the assessment of which this not true and also this complain is out of FCSA jurisdiction.after 30 days this complain was not in FSCA, this is disappointing because I also contacted the South African Reserve bank and my complain was directed to FSCA. ,I also have telephone recordings between myself and Qheliwe admitting that she will investigate.i wonder why all of the sudden she is protecting the system. I have more information about this matter I also met people who were in the similar situation but Becca of the frustrations they let it go,I say let us not allow this to happen to us . We cannot allow insurances take our money and our government keep quiet.consumer protection service must protect us from this ****** . Damages were reported in 29 April 2019. Standard bank insurance refused to fix Matter was reported to Osti in May and outcome of the case was sent to me on 11 November 2019. 26/11/2019 I contacted Ombudsman for banking services (OBS) Lisbeth Mokhachane said this falls outside their jurisdiction. 22 November 2019 South African Insurance Association ( SAIA) said outside their jurisdiction. 31 October protection service advice me to contact this Financial Sector Conduct Authority .( FSCA) . Let us be careful with this goverment institution that are useless and dies nothing for us this department must be reported to president office and to independent media house which will not protect but expose.including standard bank insurance must be exposed. Who ever had a similar problem with standard bank insurance or any other insurance let us work together and destroy this ******* taking out money and fail to fix our problems when we need their services. My email is *** If we unite and fight these useless government departments and this insurance companies they will take us serious in future.email me if you want to join in taking these people head on and let us expose them and make sure they don’t function in this country till they stop ripping us .