FSCA has no justice At All

My mom is dealing with a serious case of her unpaid pension of which that matter is being handled by Vhuhwavho Lithole. She has promised to give feedback today. But when i call her, she answers the phone and says nothing. You literally can hear a movie playing in the background and her talking softly with some but wont answer. my mom's lawyer has tried calling her several times and but gets the same feedback. i just called their main office they put me on hold and hang up. There really is no justice in South Africa. I tried calling them again it rings till it hangs up. This is just after i demanded to speak to Ms Lithole, the responsible for my mom's case.