Follow up - Follow up - Follow up

My late dad's pension fund is with Alexander Forbes and they refuse to pay it out despite giving them all the documents they requested, I've been trying since 2020. I then contacted the PFA and they then referred it to the FSCA. AF is still playing a game of cat and mouse with the FSCA analyst but they don't find anything wrong with it. I keep following up with the analyst and I'm told she has sent an email to AF follow up in about 2 weeks. When I do then I'm told there's no response from AF. When I ask what is the way forward then there is complete silence. The FSCA has an investigation department but I'm told it is not referred to them yet. What is the hold up if you clearly see AF is playing here? Is it too much to ask to give feedback about your process? This is with you since August 2022 and I still do not have a clear indication of what is going on.