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Aqeel M

1 reviews | Active since Jan 2024

25 Jan 2024, 16:02

F&S auto Disrespectful and Does not want to pay

I'm not even sure where to start. I'm disgusted with the service and the way I've been treated by the F&S auto sales person Kasheef and the owner Faraahad. I've bought a 500k car last month which is still under plan. The car would not start on Monday morning. The car was sent on Monday to audi to get inspected and sorted as its under plan. Audi has found that the cars battery is flat, however they refuse to replace it under plan as it's not an original battery. Audi says the dealership should be the ones to replace the battery as it hasn't even been 2 months of owning the car. F&S auto however does not want to pay the money for the battery which century city is asking they however insist that they drive my car to another audi to save money. I've told f&s auto they however do not have my permission to drive my car to another dealership. F&s auto then says they can bring the battery to century city however I'll they don't pay labour, so I'll have to pay labour. Can anyone explain to me how the client must pay for labour when the clients vehcile is still under maintenance plan. Secondly the battery was dead when I purchased the vehcile the sales person confirms that they had to jump the car with jumpers before I took the car. They tried to convince me to drive the car after audi tried to charge the battery overnight, they expect me to drive my car with my family until I get stuck and then they will replace my battery. They eventually said they will pay for the battery and the labour's however they need to source the battery from another audi and send it to canal walk. I'm really disgusted and disappointed how I've been treated after supporting this business. The sales person Kasheef has asked me is he my laaitie, the owner was shouting and disrespectful to a degree where I put the phone down in his ear. They are trying to put the blame and charges on me because they would like to save a couple thousands and I won't allow them to drive my car to another audi to be sorted, when my vehicle is under plan and is at an audi center of my choice. I wish this issue gets resolved soon as I've been without my vehicle for 4 days going into 5 days because of a battery which will take 5 mins to replace.

I would highly advise not to purchase from this dealership.

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