No response to moulded Frys Products

I purchased the frys pops last Sunday (12/08/2018) and upon removing it from the box i noticed that it was moulded. I lodged a complaint with Frys on Monday (13/08/2018) morning and was advised that I would receive a call within 75 hours and to keep the product and the receipt. It is now a week later (168 hrs ) no one has called to sort this out.