1 reviews | Active since May 2020
********** Fruugo.co.za website misleading and customer service non-existent
Fruugo.co.za website misleading and customer service non-existent I placed an order for products through fruugo.co.za On the website when purchasing and even at the checkout it does not indicate the goods are being shipped fro overseas. It indicates short shipping times too. However, once you have paid and only then once the retailer has shipped the goods does it say the items are being shipped fro overseas (UK specifically for my order). This is misleading. I would never have purchased from this site if it had been clear on the co.za site that it was not shipping local products, particularly because South Africa's borders are closed and will be for months due to covid-19. When I tried to contact the company, I found there was no email or contact method on their website. When I did manage to send a message through it went through to the retailer that shipped the goods who rep**** to say it was not her problem and I should contact Fruugo. I also then went onto another Fruugo site to find a phone number but when you phone that when you click 1 for customer service it tells you that their customer service people are not connected to the call centre. I asked the retailer to give me their contact details but she did not. Instead, I just got a reply in the system now from Fruugo apparently saying that it did say the items were coming from the UK (which I know it did not) and that it would take about 14 days to arrive which I know it won't because of covid-19. The message ignored what I had said and then the ticket was closed giving me no way even to get in touch again. AVOID THIS COMPANY. THEY ARE ********* AND A COMPLETE ****. THEY ARE TAKING ADVANTAGE OF THE COVID-19 PANDEMIC WITH MISLEADING MARKETING AND CONVENIENTLY MAKE SURE YOU CAN'T CONTACT THEM.
