Regret my decision of giving them a chance

Most pathetic experience ever for a 1st time buyer, I was sceptical of purchasing from this company due to all the reviews I read but then I recieved assurance from a fruugo assistant and I decided to give them a fair chance despite the reviews ,which I now come to regret.. upto now I gave got no feedback or update on my order,neither do I have the option to even track the item yet I paid shipping fees, I cannot even view my account history on the fruugo website ..I jeep putting in a request direct to the retailer and I recieve job response..I keep emailing fruugo and the replies I recieve are they have updated my request and put a request with retailer and when they revieve feedback will let me know, saying to check with my local post office or neighbours if they collected on my behalf...seriously pathetic service.. I have not recieved my order and had there been any delivery I am available to collect,had the pist office got the order I would receive a notification letter however that is not the case...I am truly disappointed and regret my decision of giving them a chance..does not even seem that they will refund me as everytime I request I do not recieve a answer to it...please if there is anyone out there considering buying, I would not advise you to unless you prepared to have endless hassles