refund experience was good

To be honest, the people on Hello Peter scared me and so I asked for a refund. Yes, I also didn't know that the products would be coming from another country and the website's domain (.co.za) is very misleading! BUT guys, I just saw someone that was a happy customer, from South Africa, and they ALSO got a refund for paying customs, now I wish I saw that review earlier because I would've considered keeping my order. BUT I just want to say, guys, if you ordered and now you see all these bad reviews and you worry you've made a bad decision and you cancel the order (Like I did), it's going to be fine! Fruugo cancelled, processed and refunded me within 3-14 days. I am writing this review so that you can feel at ease that you will get your money back. And guys, I didn't phone anyone or anything like that, I simply accessed my order (on desktop - I couldn't log in on mobile) and then I commented on my order and asked if I could have it cancelled. They tried to phone me! But my truecaller blocked them for some reason so I only saw the missed call. Anyway, a day or so later I received my emails stating that the order was cancelled and a few days after that i got my money! One thing i would like to ask Fruugo, is please make sure your payments do OTPs, I think that was the one thing that instantly scared me off, when my payment just went through without the OTP step, making me think this was a **** and then leading me to this page and scaring me off even more.