Pathetic service and ****mers

Worst client service ever. If you live in a more remote (rural area) forget about getting your item delivered. They sent me a notification of 'Bad address' because they do not find the address and charged me R278 non delivery fee on an item that cost R129 but I already paid for delivery and tax, but if you googled the town it shows the town however small it is. I even made arranged them to drop it at the Courier Guy hub that was 25km away from my workplace and I would have collected it but they never did it so I requested they return the item and give me my refund which they also never paid.