Ordered Goods, Received Confirmation and Made Payment, No Goods

I ordered goods and the cost was debited to my credit card on 21 April 2020. I received a confirmation stating that expected delivery was between 29 April and 12 May and providing a tracking number from Germany. Querying the tracking number query just continually showed that a package had been received for delivery on 22 April and no further movement. When I queried this on 20 May 2020 through Fruugo's very poor customer service channel, which totally bypasses Fruugo and directs the query directly to whoever Fruugo chose to fulfill the order, I received a response that I would be refunded with no further explanation.

So, if you want to make an interest free loan to somebody and waste a month during which you could have bought the item you needed from somebody that actually intended to sell it to you, Fruugo is the place to order from.