Order Fulfilled but poor Customer service

I got my goods, 45 days later. The delays were mainly due to Aramex. My main beef is nowhere before checkout is it stated that the goods will be coming from overseas. The first time it is brought to your attention is after your credit card is charged. Logging a query is also quite difficult. The query form does not load on Chrome and it loads but does not submit on Edge. I eventually won with Safari on my phone