None existing service

<p>Ordered my products at Fruugo, no option how it should be delivered but assumption is that it would be at least some kind of traceable shipment since we all know how easily something can get lost on the way.</p> <p>It says for South Africa expect 15 working days for delivery. Money was taken instantly no complaint here, goods were also shipped swiftly, at least on email. After 3 weeks I informed them that I have not received anything and wanted to track my shipment. I was informed that only the week before the goods were shipped via British royal mail and I should have it by 16 June. 16 June nothing, so I wrote again a few days later just to be told I should please check with SA post office and custom were my shipment is.</p> <p>Now I learnt that there will be no trace at all were you prodcuts are. Each time you write to their service centre it takes 2 to 3 working days before they come back to.</p> <p> </p> <p>In the meantime I received partial shipment, product is bad and not doing what it supposed to do. I wrote them again, they were happy I got the partial shipment, no word that I said product is not doing what it supposed to do, and was advised just to be patient since there are delays in shipment to South Africa and if I would have just read the T&Cs when ordered all is explained in there. I asked if I could get a refund.... of course no word. Luckily I did not spend too much money with them.</p> <p>Interesting enough Fuurgo has an option to trace the shipment you would pay more for it which I would have gladly done if they would just give you an option to choose.</p> <p>So do not disregard the reviews from everyone here, we all say great pricing but shipment is bad, they believe their British Royal Mail is working and so should then South African Post Office.</p>