No delivery of purchase goods

I have placed a online order with Fruugo on 26 November 2018 for items required by 16 December 2018, it is now nearly 2 months later and I still did not received my order. The only response I receive from Fruugo is that the delivery is with my local delivery depot and will be delivered within 48 hours and this is not happening. They also claim that they were waiting for information, which is also not true as this information was forwarded to them in December 2018. There is absolutely no support from Fruugo after they received their payment and I will never again make use of this online service again.