Item never received

I ordered a phone charging cable. Order number ***. Received regular "updates" by email. According to the "updates" the item left the supplier on 9 Jan 2024 and arrived in RSA on 15 January. Since 25 Jan at 07:44 it has been "in transit" but to this day it did not arrive in Bela-Bela. Fruugo had the audacity to request feedback on their service. I told them that the package never arrived, but they did not respond. In my opinion they are *****sters. Will never use them again.