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JG
Jeremia G

1 reviews | Active since Dec 2020

28 Dec 2020, 08:57

I place an order on 5 September and till today never receive my order. After 20 plus mals and lots of accuses and promises no parcel received. They got my address details from day one

Thank You for your order! Hi Jeremia,

Thank You for shopping with us at www.fruugo.co.za, your order number is ***1. H This e-mail is to acknowledge receipt by us of your order.

As www.fruugo.co.za is an online marketplace your order has now been passed to the retailer supplying your order for processing. We will let you know once the retailer confirms your order, and again once it has been dispatched and is on its way to you.

Fruugo is the platform provider and commercial agent for its retailers. If you have ordered items from several retailers you will receive separate updates for each individual retailer.

Our Retailers are working hard to dispatch and deliver goods as normal. Due to the unprecedented nature of the Coronavirus situation, we thank you for your understanding and patience where there are instances of order delays and please rest assured your order will be with you as soon as possible.

Shipping to Jeremia Groenewald 60 Jan van Riebeek street Carolina 1185 Carolina South Africa South Africa

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Replies (1)
JG
Jeremia G's update04 Jan 2021, 07:59
Reviewer Update
Good Morning. I received my parcel and need to collect it at the post office and still needs to pay R30 with collection. After order on 5 September 2020 paid in full for product and delivery it took 4 months with a lot of mails request where is the parcel over that period. Fruugu do not have any system which can inform you where your parcel is and there service was so bad and slow that if you going to buy from them you going either going to wait months or you not going to receive it. My worse experience ever with online company. Stay away!!!!!!!!!!