Fruugo.com fails to deliver

Whatever you do do not buy from this company. We ordered a bean bag cover from them for a cost of R 299. In addition we paid R190 for shipping. The parcel was not delivered. After repeated interaction from their "service" department we eventually discovered that the parcel had been delivered to a post office - but not one in our area. Upon arriving at the post office we were told that we had to pay an additional R 350 to collect the parcel. There is a sub text here regarding the SA Customs that needs to be addressed as well.

Once we raised this with Fruugo they went silent. If you phone their number on the website (a UK number) you are given the choice of being put through to customer service. Choosing this option results in a message that they do not provide telephonic customer service and refers you back to their online support channel - the same one that is now refusing to respond.

Business are not measured by how they deliver the expected service but rather how they respond when things (inevitably) go wrong. Fruugo fails dismally in this department.

My advice - irrespective of what "deal" you think you are getting do not deal with this company.