Fruugo - Worst Service Ever

The worst online shopping experience I have ever had. I ordered an item, order number ***9 on 25 November 2021 and given an estimated delivery date of Wed 08 December - Tue 21 December 2021. It is 21 Dec today and my order is still in Shenzhen, China. It has been there since 4 December! No update since 14 December! I will never order from Fruugo again!