MK
Mogamat K
1 reviews | Active since Jul 2010
10 May 2022, 20:09
Fruugo unresponsive
Purchased item. Although it took long, this was a SAPO issue. Why SAPO? Arrived in good condition.
I was charged customs. On requesting refund of customs as per Fruugo policy, no responses to my requests.
Then claimed via a customs refund link. Asked me to reload proof. Then no responses.
Sadly Amazon better for customer service.
Helpful (0)
Replies (2)0
Replies (2)MK
Mogamat K's updateReviewer Update
16 May 2022, 15:44Via Trustpilot response was that they were busy. An email indicated refund done BUT no evidence/proof of refund provided.
Will check next week.
Will check next week.
MK
Mogamat K's update16 May 2022, 15:44
Reviewer Update
Via Trustpilot response was that they were busy. An email indicated refund done BUT no evidence/proof of refund provided.
Will check next week.
Will check next week.
MK
Mogamat K's updateReviewer Update
17 May 2022, 07:21Refund received and reflected after complaint via TrustPilot.
MK
Mogamat K's update17 May 2022, 07:21
Reviewer Update
Refund received and reflected after complaint via TrustPilot.