FRUUGO - ****

Disgusting customer service! Rude replies from Fruugo customer service staff, run around from Fruugo and the retailer Shenzhen Katie Network Technology! Order was "shipped" 13 days ago, no tracking update, no tracking information, logistics/courier company doesn't have my tracking number! Don't not buy from them!

Fruugo to You 1 day ago 9/12/2021, 11:08 am Hello,

Thank you for your email.

Please note that emailing more than once without a response from us automatically queues your email at the time your most recent message was received so will result in a later response time from us.

The retailer has contacted the courier to begin a trace on the parcel.

They will contact you when they have received a response.

Kind regards,

James

R Retailer to You 8 hours ago 10/12/2021, 4:04 am Hello: I'm sorry to keep you waiting, we have contacted the logistics company to check the status of the package, we will reply to you as soon as we have news

Retailer to You 4 days ago 6/12/2021, 8:37 am Hello: I'm sorry to keep you waiting, we are unable to determine the specific delivery time of the package. It depends on the actual logistics speed. Logistics transportation is relatively slow now, please wait a moment

You to Fruugo 2 days ago 8/12/2021, 8:10 am Hi The retailer keeps deleting my messages! I have contacted the shipping company they are using and they do not have my tracking number. Can you please get involved. This is a Christmas gift. Are you going to leave it until its too late? F Fruugo to You 2 days ago 8/12/2021, 10:38 am Hello,

Thank you for your email.

I'm will contact the retailer and ask them to provide some valid tracking for this order.

I will be back in touch once I have received a response.

Apologies for the inconvenience.

Kind regards,

James

SENT MESSAGES TELLING THEM THE TRACKING NUMNER IS NOT LEGITIMATE AND STILL NO FEEDBACK!