Fruugo online shopping disaster

I placed an order with Fruugo and paid R2146 which included shipping . Tracking on their website indicated the shipment was on its way. 9 days later I’m advised via email that the products are not available and the money will be refunded within 5 days. It’s now 20 days since I ordered and I still don’t have the delivery or refund. After numerous enquiries, only via email on the Fruugo website, Fruugo eventually respond and advise me to deal directly with the supplier. I do not know who the supplier is as I dealt directly with Fruugo. This does not bode well for e commerce customer service in SA. Why I used Fruugo ... was redirected to Fruugo from Amazon, who don’t appear to deliver to SA. Fruugo ripped me off!