FRUUGO ONLINE SHOPPING A DISASTER

This website advertises "Ships within 24 hours". However, it fails to mention that the goods I ordered were from China. Tracking showed shipped : Shanghai to ****guan, to Shenzhen etc. etc. So it took 3 weeks for 1 item to arrive and nearly 4 weeks for the 2nd item WHICH WAS A DUPLICATE OF THE FIRST ITEM. I reported that they had shipped a duplicate and not the item I had ordered and received an email saying "I'm so sorry for the bad experience". That's it. No offer to correct their mistake, to collect the duplicate and arrange for the correct item to be sent to me, nothing. I will NEVER use Fruugo ever again.