Fruugo online (No parcel delivery and bad service)

Fruugo Online Bad Service Order number: ***1 Order date: 12 February 2020

I bought an Inter Milan jersey from Fruugo online store on the 12 February 2020 and the parcel was released for shipping on the 28 February 2020, fast-forward to this date 29 July 2020 I still dont have my parcel.

I understand the restrictions COVID19 created and some countries like RSA went to lockdown. However, this jersey was purchased on the 12 February 2020, and only on the 26 March 2020 RSA started their lockdown, meaning COVID19 restrictions cannot be the reason for no delivery.

I started communicating with Fruugo on the 4th March 2020 after noticing it was past their estimate delivery date. And, here are the responses from Fruugo.

1. Me: Hi I haven't received my order yet, its the 4th of March 2020 now, can you trace my parcel please. Thank you. [2020-03-04, 13:56 pm]. Fruugo: Hello, I have had a look and can see that your order was released from customs on the 28th of Feb and should be with you soon. Kind regards, David. [2020-03-05 14:29 pm]. 2. Me: Hi David, I still don't have my parcel, this is really not acceptable now, how long must I wait for this delivery? the 3rd of March 2020 passed a long time ago. This is not good at all, very soon I will run out of options and be left with nothing but to demand a refund. Regards, Manyi. [2020-03-11, 22:38 pm]. Fruugo: Hi Manyi, I do apologise for this. I will chase this up for you with Royal Mail and hopefully receive a positive update. Kind regards, David. [2020-03-12, 16:08] 3. Me: Hi Still no update ? [2020-05-25, 13:40 pm] Fruugo: No reply. 4. Me: Hi, Im tired of chasing after Fruugo, I want my refund. I am taking this to ombudsman. [2020-07-09, 09:56 am]. Fruugo: Hello, I can see that this order was shipped to the address provided. Kind regards, David. [2020-07-16, 12:44 pm].

Please I need my refund, I have communicated this with Fruugo but they are deflecting. www.fruugo.co.uk