fruugo nono

I have been monitoring the reviews on this company from early 2019. They tell a strange story. In general, customers are very disappointed, but occasionally something goes right and a customer is happy. However, these satisfied customers are heavily outgunned by the dissatisfied. In my case, my money just disappeared and that was that. No tracking number.No money despite promises of a refund. I can only presume that the company just sends off orders,collects the money and then all activity stops. I think that any goods that go through customs are at risk. Many complainants claim that they were not informed of customs charges and shipping costs that made the article more expensive that the shop equivalent. I cannot believe that the company is not aware of this situation and so I would suggest that potential customers avoid this company and seek alternatives.