Fruugo has not delivered

I purchased an item from Fruugo on the 3rd of July 2022. I am still waiting for it. Initially Fruugo updated me quite regularly and I expected the device to be delivered by the 26th of July. Its now nearly two months later, Fruugo no longer send me updates and I have tried to cancel the order. There is no response to me at all. I cant get my money back through my bank - I guess Fruugo have enriched themselves with my money. Is there any recourse to this kind of online theft ?