Fruugo gives very poor service!!

I placed an order on 11 December 2019. Despite following up on my order, Fruugo has a stock standard response to acknowledge receipt but never actually resolve matters. This is the second time I have attempted to order something through them unsuccessfully. My latest order has not arrived over six weeks later, and there is no way to engage Fruugo as they never respond (a real person actually addressing the concern!). Very poor service.