Fruugo failure.

I ordered a product from Fruugo on the 14th of July. Fruugo claim that it was delivered on the 28th of August at the local Postoffice and that is what their tracking system says - problem is that I live on a farm and there is no Postoffice within a 100km. We do not have a local Postoffice while all the big courier services deliver to my front door. What makes this experience very frustrating is that you cannot communicate with Fruugo once their system thinks your parcel is delivered. Also, who in their right mind use the Postoffice for delivering parcels in SA? On the tracking system, I can see that the parcel entered SA a month and a half ago!