False advertising
On searching for the item I purchased on your, Fruugo, on-line shopping website, (as I had not seen the plug requirement to choose from when I ordered). I immediately contacted fruugo to change my order. I went back to the website as I needed to understand what the US plug entailed. On typing the product description in search, I found that the search revealed 1239 results for the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY". The prices vary with no clear reason as to why, what is the difference between the products?! After doing a further search of the product on the fruugo.co.za website, I was not able to find the product specifications nor guidelines on how the tool/equipment: "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY" works. What consumables I need to order etc. I then tried to turn to the company website that manufactures the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY". I still have not been able to find out who makes it nor have I a found the company that sells it: 06 Home-Circuit: Registered Address: 1500 Tingwei Road, (Shanyang Economic Area), Jinshan District, Shanghai, 201507, China. The address doesn't exist. On further investigation, I came across the video advertising the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY" on Pinterest https://pin.it/3iIdc8nET and one of the comments said it is only a soldering iron. I watched the video a few times and not once do you see the whole tool doing all three things. I again looked at the product diagrams. They are of very poor quality but I can't see how this small thing can do all the things it is being advertised as doing. I have tried to cancel the order but they also stated that "Since the order is in transit, we are unable to cancel/amend it at this stage. However, once the item arrives, if you no longer wish to keep it, please don’t hesitate to contact Customer Care, and we will guide you through the return process as quickly and smoothly as possible." This is false advertising. If I do receive the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY" tool and it does everything as advertised, i,e. welding, cutting and rust removal, I will accept the delivery, but if it does not, I want a full refund.
By the way: I would think that Fruugo South Africa would know that the standard voltage in South Africa is 230V at a frequency of 50Hz. For household and similar purposes, the voltage is 220/230V and should therefore make changes to the type of plug to be ordered!!!