Do not use Fruugo

I placed an order on 02 January 2024 for a birthday present for my daughter. The estimated delivery date when placing the order was 12 January 2024. To date, I still haven't received the order. When I contacted then to ask them to assist with locating the parcel they cancelled my order and issued me with a refund. BUT they do not refund you for the shipping costs - only for the items purchased. Their parcel tracking service is terrible and a complete waste of time. It is extremely difficult to get hold of them and their "enquiry" system on their website seems to be run by a bot and not a human. DO NOT use Fruugo - this "shopping experience" has been a complete waste of time and money, extremely frustrating and somehow I now need to explain to my daughter that her birthday present will never arrive.