Complaint against Fruugo Company

It is the first time i have use Fruugo. They advertise it takes 96 hours for delivery, but its not true. I have order and paid on 6.11.2023, its a month now and still not received my oder. This is unacceptable, i have send mail so many times and they ask me to rate the service and i rated it 0 but still no order received. I did received a mail from a Rebecca that said she will look into it but really 1 month, they are easy to take your order and money but that is it. The service is very bad and i will let everyone know how there service is. We trusted them and this is how they repay me back. Could you please assist with a reply and on my complaint. I do not think i am the only one complaint about them. Do they get away with our money, is thus the way the make money, taking order and wait for payment and then we are sitting with the problem. Really this is not good at all