Avoid at all costs

Hands down the WORST online ordering experience I've ever had. I've had no tracking information on my order since 4 November. It is now 21 November and I still don't have a product I ordered one month ago. Last week I was called by South African customs saying the order would be delivered to my nearest post office (why when it's meant to be delivered to my home???), but SA post cannot help me without a local tracking number - which Fruugo has not provided. You cannot contact them either - or rather, you can, but they do not respond. Essentially a ******** syndicate, as far as I can make out. My product was NOT cheap but I can get no information about it's whereabouts and Fruugo itself doesn't seem to care. AVOID, AVOID, AVOID.