My last year winning prize not yet received and what next must I do to receive what is min

Good day

I'm Khabonina Juliet Mkhwebane

On 15 January Fruitree was having a competition to enter to win and I entered and received a sms saying congratulations I won and was an physical address and contact number I done on the first of March till to date. I haven't received my prize but the other mates they received theirs more that 4th time.

And I keep asking the Admin to their Facebook page their respond was saying my complaint has escalated to the relevant one. Some respond was saying they're still busy with the product price While other competitions mates getting their prizes I told them that the money I was buying the products is my disability grant

Everytime even asking all the screenshots of the first sms that saying I'm the winner I even wrote to the email No reply even though I tell them I will lodge a complaint to Hello Peter they don't respond

It’s September now I don't get what is mine what they supposed to courier my prize I even sent them my nearest PEP as some of my mates say they sent them their paxi number Ive done all my best to get my prize Their inbox is seen when I'm reminding them for my prize. Now we are in 2024 I haven't receive my prize yet Sometimes I've received a call from them promising to get my prize but not receive it But they continue to running other competitions without receiving what is mine using my disability grant to buy their products to enter the competition By March I will be reaching a year without my prize

Your help will be appreciated