They toook my money but the didnt give me food

Good day

Kindly assist Ipaid for chrismas hampers at frozen favorites distributors they are at pier 14 shopping mall and Sidwell at the back of department of education looks like they are ****** who took our money and gave us empty promises, they dont answer my calls or answet whaysapp im stuck and dont know what im going to eat.heres their number *** their email ys frozenfavorites@telkomsa net byron Ruiters.im here outside on the 30° no one is saying anything about my money looks like iddnt pay they im here to beg. *** if anyone can assist