Terrible customer service from Frontline Underwriting managers

<p>My vehicle was in an accident on the 29-12-2016, i registered my claim on the 03-01-2017. Today is the 09-03-2017 and my vehicle still hasnt been settled. Firstly i would like to advise how low class people are working for this company ( Nelson Nair ) dealt with my claim initially of which he tried to rob me of R12850 when he did my AOL after i took this matter up to their head office suddenly my settlement increased by R12850. The question is how many other customers has he done this to? Should we have to go to head office and complain to get what is due to us these days? I am so unhappy i do not have a vehicle due to the time wasted by this insurance company to pay off my claim. I can burst out into tears if i have to tell people my hassle with this company from the very start of this claim. I hope and pray that God punishes this Guy in a way that he has never imagined. I hope i can get some action taken against this company.</p>